Pengurusan khidmat pelanggan : petua & teknik

Bibliographic Details
Main Author:	RAHMAT Ismail
Format:	Book
Published:	Kuala Lumpur : Utusan Pub. , 2002
Subjects:	Customer relations Customer satisfaction Customer services

Description
Physical Description:	xv,152p. ; 21cm.
ISBN:	9676111422

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