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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000024097 |
| 005 |
20080520.0 |
| 008 |
070724s2002 |
| 020 |
0 |
0 |
|a 9676111422
|
| 040 |
|
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|a JPA
|
| 082 |
|
|
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b RAH
|
| 100 |
1 |
0 |
|a RAHMAT Ismail
|
| 245 |
1 |
0 |
|a Pengurusan khidmat pelanggan :
|b petua & teknik
|c Rahmat Ismail
|
| 260 |
0 |
0 |
|a Kuala Lumpur :
|b Utusan Pub. ,
|c 2002
|
| 300 |
|
|
|a xv,152p. ;
|c 21cm.
|
| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer satisfaction
|
| 650 |
0 |
0 |
|a Customer services
|
| 999 |
|
|
|a B000012091
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|
| 999 |
|
|
|a B000012623
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|