Six sigma : basic tools and techniques - SUMMERS (New Jersey : Pearson Prentice Hall, 2007)
Today's organizations are reexamining the way work gets done.To do this, they must hire and maintain a workforce that can tackle process improvement by isolating, analyzing, and resolving problems.Six Sigma is a business in order to positively influence the organization's financial health.A majority of Six Sigma projects achieve significant process improvement by applying basic Six Sigma tools and techniques to reduce variability.These tools include cause-and-effect diagrams, Pareto diagrams, and failure modes and effects analysis.Employees who know how to use Six Sigma's structured problems solving process and the basic tools and techniques support business success.
Keywords: six sigma (Quality control standart); total quality management