APA (7th ed.) Citation

EVENSON. (2007). Award winning customer service: 101 ways to guarantee great performance. Amacom.

Chicago Style (17th ed.) Citation

EVENSON. Award Winning Customer Service: 101 Ways to Guarantee Great Performance. New York: Amacom, 2007.

MLA (9th ed.) Citation

EVENSON. Award Winning Customer Service: 101 Ways to Guarantee Great Performance. Amacom, 2007.

Warning: These citations may not always be 100% accurate.