| Bibliography: | This popular and highly successful text quality management has been fully revised and update to reflect recent developments ini the field. New tu the fifth edition are chapters on improvement approaches, six sigms and new challenges in quality management. The latest information on the ISO 9000 series of standarts is combined with detail of up-to-date tools, techniques and quality system. Some of the material has been reordered, and changes to terminology have been made to bring the book completely up to date. |
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