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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000025713 |
| 005 |
20080625.0 |
| 008 |
080625s2007 |
| 020 |
0 |
0 |
|a 9780385518321
|
| 040 |
|
|
|a JPA
|
| 082 |
|
|
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b KAZ
|
| 100 |
1 |
0 |
|a KAZANJIAN
|h Kirk
|
| 245 |
1 |
0 |
|a Exceeding customer expectation :
|b what enterprise,Amerixa's #1 car rental company,can teach you about creating lifetime customers
|c Kirk Kazanjian
|
| 260 |
0 |
0 |
|a New York :
|b Currency ,
|c 2007
|
| 300 |
|
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|a xviii,233p. ;
|c 21cm.
|
| 650 |
0 |
0 |
|a Customer service
|z Untied States
|
| 650 |
0 |
0 |
|a Enterprise rent-a-Car
|
| 700 |
0 |
0 |
|a Kazanjian
|h Kirk
|
| 999 |
|
|
|a B000012991
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|