Exceeding customer expectation : what enterprise,Amerixa's #1 car rental company,can teach you about creating lifetime customers

Exceeding customer expectation : what enterprise,Amerixa's #1 car rental company,can teach you about creating lifetime customers

Bibliographic Details
Main Author:	KAZANJIAN
Other Authors:	Kazanjian
Format:	Book
Published:	New York : Currency , 2007
Subjects:	Customer service > Untied States Enterprise rent-a-Car

Similar Items

WHAT's wrong with my car? : a guide to troubleshooting common mechanical and performance problems
Published: (1994)

Kajian kemungkinan membaik-pulih komponen-komponen kereta
by: LOY
Published: (1990)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

Premis-premis dibawah akta kawalan sewa di Bandar Melaka [Thesis]
by: SABIYAR bin Marto
Published: (1983)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Confidence boosters : 10 steps to beating self-doubt
by: Perry
Published: (2003)

Why customers come back : how to create lasting customer loyalty
by: LAWFER
Published: (2004)

Customer mania! : it's never to late to build a customer focused company
by: BLANCHARD
Published: (2004)

The customer delight principle : exceeding customer's expectation for bottom-line success
by: KEINIGHAM
Published: (2001)

Return on customer : creating maximum value from your scarcest resource
by: PEPPERS
Published: (2005)

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
by: BRINKMAN
Published: (2006)

Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001)

Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)

Increasing customer loyalty : Review
by: HARVARD Business Review
Published: (2011)

Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
by: WELLINGTON
Published: (1995)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

The customer rules : the 14 indispensable, irrefutable qualities of the greatest service companies in the world
by: BEEMER
Published: (2009)

Customer Service : apractical approach
by: HARRIS
Published: (2007)

The customer service workbook
by: LAKE
Published: (2002)

The world of customer service
by: ODGERS
Published: (2004)

Customer-focused quality : what to do on monday morning
by: HINTON
Published: (1994)

Customer service : a practical approach
by: HARRIS
Published: (2003)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

Berfikir untuk mencapai kejayaan
by: IMRAN JAFAR
Published: (1991)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

KEEPING customers
Published: (1993)

Are your customer being served? : how to boost profit by delivering exceptional customer sevice
by: ROWSON
Published: (2007)

Customer once, client forever : 12 tools for building lifetime business relationships
by: BUCKINGHAM
Published: (2001)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

The customer differential : the complete guide to implementing customer relationship management
by: NYKAMP
Published: (2001)

Customer experience management : a revolutionary approach to connecting with your customers
by: SCHMITT
Published: (2003)

Managing quality customer service
by: MARTIN

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)

Leardership and the customer revolution
by: HEIL
Published: (1994)

Quality customer service for front line staff
by: MARTIN
Published: (1994)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

Customer perception and expectation service quality at Immigration Department of Johor [Thesis]
by: Thelagavathy Naidu Ramasamy
Published: (2012)

Building customer : based project organization
by: PINTO
Published: (2001)

Malaysian customs & etiquette : a practical handbook
by: NOOR Aini Syed Amir
Published: (2010)