Punching in the unauthorized adventures of a front-line employee
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| Published: |
New York
New York Harper Collins Pubs. 2007
2007
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| Physical Description: | 222p. 24cm |
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| Bibliography: | Like an intrepid anthropologist, Frankel immerses him-self in self-contained commercial cultures-UPS, Gap, and Starbuck, among other-and resurfaces to write with great empathy and keen insight about the workings of the service economy. Punching in will make you think twice- and think differently-about the human interactions that lay behind our everyday transactions. |
| ISBN: | 9780060849665 |