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00000cam a2200000 7i4500 |
| 001 |
0000025817 |
| 005 |
20081120.0 |
| 008 |
081017s2007 |
| 020 |
0 |
0 |
|a 9780060849665
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| 040 |
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|a JPA
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| 082 |
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|a 658.314
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| 090 |
0 |
0 |
|a 658.314
|b FRA
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| 100 |
1 |
0 |
|a FRANKEL
|h Alex
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| 245 |
1 |
0 |
|a Punching in :
|b the unauthorized adventures of a front-line employee
|c Alex FRankel
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| 260 |
0 |
0 |
|a New York :
|b Harper Collins Pubs. ,
|c 2007
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| 300 |
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|a 222p. ;
|c 24cm.
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| 504 |
0 |
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|a Like an intrepid anthropologist, Frankel immerses him-self in self-contained commercial cultures-UPS, Gap, and Starbuck, among other-and resurfaces to write with great empathy and keen insight about the workings of the service economy. Punching in will make you think twice- and think differently-about the human interactions that lay behind our everyday transactions.
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| 650 |
0 |
0 |
|a Employee loyalty
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| 650 |
0 |
0 |
|a Employee loyalty Case studies
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| 650 |
0 |
0 |
|a Employee motivation
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| 650 |
0 |
0 |
|a Employee motivation Case studies
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| 650 |
0 |
0 |
|a Interpersonal relations
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| 650 |
0 |
0 |
|a Organizational commitment
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| 999 |
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|a B000012421
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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