| Bibliography: | Giving and receiving feedback are among the most complex and least understood leadership dilemmas confronting most managers today. This book is a treasure trove of research, ideas, case examples and practical suggestions that will enrich many classroom discussions and, more importantly, equip future leaders with insights and tools that are vital if they are to avoid the car crashes that feedback processes in most organizations have become. Clearly written, succinct and wise, this book will be vital reading in many contexts. |
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