| Bibliography: | Contracts and contractual relationships have become the predominant mode of organization for public service delivery in recent years, and the successful management of contratcs has become a core task for public service managers. This insightful and comprehensive text offers a thorough introduction to the key phases of the contracting process and the skills required by managers in its implementation. Illustrated throughout with practitioner case studies from the range of OECD countries, the book presents an important new theoretical 'contract management model' and a' mature contract model' and explore the mechanisms, formal rules and informal norms that influence the way governments contract for public services. |
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