Working with difficult people - LUN; Dobson, Michael Singer; Lundin, Kathleen, 1935 (New York : AMACOM, 2009)
Working with difficult people can reduce your morale, threaten your productivity, deplete your energy, nd waste your time. Knowing how to handle coworkers' disruptive behavior is one of the most important career skills you can have, allowing you to become a more valuable employee and a more self-reliant person. This book defines nine fundamental types of difficult people and gives you a complete system for opening lines of communication, resolving differences, and avoiding offices headaches. Extensive updated. this book includes an action plan for preparing for encounters and confrontations as well as all-new verbal self-defense tips, guidance on how to master power dynamics, and ways to differentiate between situational issues and psychological ones.
Keywords: Conflict management-Case studies; Interpersonal conflict-Case studies; Interpersonal relations-Case studies