APA (7th ed.) Citation

GAL. (2008). What to say to a porcupine: 20 humorous tales that get to the heart of Great Customer Service. AMACOM.

Chicago Style (17th ed.) Citation

GAL. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. New York: AMACOM, 2008.

MLA (9th ed.) Citation

GAL. What to Say to a Porcupine: 20 Humorous Tales That Get to the Heart of Great Customer Service. AMACOM, 2008.

Warning: These citations may not always be 100% accurate.