What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
New York :
AMACOM ,
2008
|
| Subjects: |
| Physical Description: | 111p : ill. ; 20cm. |
|---|---|
| Bibliography: | This book is full of essential customer service teachings cleverly disguised in humorous tales that both educate and amuse at the same time. This easy-to-read book is not only full of great advice, but contains thought-provoking questions at the end of each chapter. An all-around invaluable resource for any customer service operation. |
| ISBN: | 9780814410553 |