Effective communications : get your message across and learn how to listen - SHIPSIDE (London: New York; : Dorling Kindersley, 2007)
Starting with the fundamental skills of listening and talking, this book considers all of the ways in which you send out messages every day-from negotiating to e-mail writing, It looks at ways of making your point that use all the tools at your disposal, whether that is voice, paper, video, or the positioning of your body. By reading it, and by taking on board its armoury of tips, techniques, and tactics, you will learn more about what people are really saying, you will learn more about what people are really saying, about how to make others understand you, how to getagreement, and how to achieve your goals.
Keywords: Business communication