APA (7th ed.) Citation

HESKETT, Sasser, & Wheeler. (2008). The ownership quotient: Putting the service profit chain to work for unbeatable competitive advantage. Harvard Business Press,.

Chicago Style (17th ed.) Citation

HESKETT, Sasser, and Wheeler. The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Boston, Mass:: Harvard Business Press,, 2008.

MLA (9th ed.) Citation

HESKETT, et al. The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage. Harvard Business Press,, 2008.