The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage
| Main Author: | |
|---|---|
| Other Authors: | , |
| Format: | Book |
| Published: |
Boston, Mass: :
Harvard Business Press, ,
2008
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| Subjects: |
HEADQUARTERS
| Call Number: |
659 1 HES |
|---|
| Accession | Item Category | Format | Status | Notes |
|---|
| B000013255 | OPEN SHELF | MONOGRAPH | AVAILABLE |