The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

The ownership quotient : putting the service profit chain to work for unbeatable competitive advantage

Bibliographic Details
Main Author:	HESKETT
Other Authors:	Sasser, Wheeler
Format:	Book
Published:	Boston, Mass: : Harvard Business Press, , 2008
Subjects:	Customer services Employee ownership Word-of-mouth advertising

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