|
|
|
|
| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000026286 |
| 005 |
20090417.0 |
| 008 |
090311s2008 |
| 020 |
0 |
0 |
|a 9780132333122
|
| 040 |
|
|
|a JPA
|
| 082 |
|
|
|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b RIC
|
| 100 |
1 |
0 |
|a RICKETTS
|h John A. (John Arthur)
|
| 245 |
1 |
0 |
|a Reaching the goal :
|b how managers improve a services business using Goldratt's theory of constraints
|c John Arthur Ricketts
|
| 260 |
0 |
0 |
|a Boston, MA: :
|b Pearson Education, ,
|c 2008
|
| 300 |
|
|
|a 369p., :
|b ill., ;
|c 24cm.
|
| 504 |
0 |
0 |
|a In this book, the author offers a complete, practical blueprint for using TOC in services businesses. Ricketts demonstrates why every enterprise is limited by specific constraints-and why identifying and addressing those constraints is the best way to improve performance. After illuminating TOC's principle, he illustrates its application in several core areas of business: resource management, project management, process management, finance, and marketing/sales. The book concluders with detailed guidance on implementing TOC in your organization: setting a course, getting buy-in, building TOC infrastructure, and providing the right information technology to enable it.
|
| 650 |
0 |
0 |
|a Customer services-Management
|
| 999 |
|
|
|a B000013276
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|