APA (7th ed.) Citation

OWEN & Brooks. (2009). Answering the ultimate question: How Net Promoter can transform your business. Jossey-Bass,.

Chicago Style (17th ed.) Citation

OWEN and Brooks. Answering the Ultimate Question: How Net Promoter Can Transform Your Business. San Francisco:: Jossey-Bass,, 2009.

MLA (9th ed.) Citation

OWEN and Brooks. Answering the Ultimate Question: How Net Promoter Can Transform Your Business. Jossey-Bass,, 2009.

Warning: These citations may not always be 100% accurate.