Answering the ultimate question : how Net Promoter can transform your business
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| Format: | Book |
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San Francisco: :
Jossey-Bass, ,
2009
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| Physical Description: | 304p., : ill., ; 24cm. |
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| Bibliography: | This book is a gritty, practical, how-to guide for anyone looking to implement high-impact customer loyalty programs. Loaded with tips and tricks-the things you need to know to use Net Promoter as a discipline for building a more profitable business. |
| ISBN: | 9780470260692 |