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| LEADER |
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| 001 |
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| 005 |
20090521.0 |
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090311s2009 |
| 020 |
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|a 9780470260692
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| 040 |
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|a JPA
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| 082 |
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|a 658.812
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| 090 |
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|a 658.812
|b OWE
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| 100 |
1 |
0 |
|a OWEN
|h Richard
|
| 245 |
1 |
0 |
|a Answering the ultimate question :
|b how Net Promoter can transform your business
|c Richard Owen, Laura L. Brooks
|
| 260 |
0 |
0 |
|a San Francisco: :
|b Jossey-Bass, ,
|c 2009
|
| 300 |
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|a 304p., :
|b ill., ;
|c 24cm.
|
| 504 |
0 |
0 |
|a This book is a gritty, practical, how-to guide for anyone looking to implement high-impact customer loyalty programs. Loaded with tips and tricks-the things you need to know to use Net Promoter as a discipline for building a more profitable business.
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer loyalty
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| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Success in business
|
| 700 |
0 |
0 |
|a Brooks
|h Laura L
|
| 999 |
|
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|a B000013283
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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