Answering the ultimate question : how Net Promoter can transform your business

Answering the ultimate question : how Net Promoter can transform your business

Bibliographic Details
Main Author:	OWEN
Other Authors:	Brooks
Format:	Book
Published:	San Francisco: : Jossey-Bass, , 2009
Subjects:	Consumer satisfaction Customer loyalty Customer relations Success in business

Similar Items

The ultimate question : driving good profits and true growth
by: REICHHELD
Published: (2006)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
by: INGHILLERI
Published: (2010)

Why customers come back : how to create lasting customer loyalty
by: LAWFER
Published: (2004)

Loyalty rules : how today's leaders build lasting relationships
by: REICHHELD
Published: (2001)

Increasing customer loyalty : Review
by: HARVARD Business Review
Published: (2011)

Service strategy : management moves for customer results
by: HOROVITZ
Published: (2000)

Satisfaction:how every great company listens to the voice of the customer
by: DENOVE
Published: (2006)

The service profit chain : how leading companies link profit and growth to loyalty, satisfaction and value
by: HESKETT
Published: (1997)

Human sigma : Managing the employee-customer encounter
by: FLEMING
Published: (2007)

The experience : the 5 principles of Disney service and relationship excellence
by: Loeffler
Published: (2015)

KEEPING customers
Published: (1993)

Indispendable : how to become the company that your customers can't live without
by: CALLOWAY
Published: (2005)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)

Return on customer : creating maximum value from your scarcest resource
by: PEPPERS
Published: (2005)

The customer delight principle : exceeding customer's expectation for bottom-line success
by: KEINIGHAM
Published: (2001)

Pengurusan khidmat pelanggan : petua & teknik
by: RAHMAT Ismail
Published: (2002)

Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)

E-service : 24 ways to keep your customers when the competition is just a click away
by: ZEMKE
Published: (2001)

Brand real : how smart companies live their brand promise and inspire fierce customer loyalty
by: VINCENT
Published: (2012)

The Shopper economy : the new way to achieve market place success by turning behavior into currency
by: CRAWFORD
Published: (2012)

The paradox of excellence : how great performance can kill your business
by: MOSBY
Published: (2005)

Customer once, client forever : 12 tools for building lifetime business relationships
by: BUCKINGHAM
Published: (2001)

The marking enterprise : business success and soceital embedding
by: THOENIG
Published: (2007)

Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan : satu kajian di Istana Budaya Kuala Lumpur
by: ALEXANDER Anak Wong
Published: (2004)

SEEKING customers
Published: (1993)

You can't lead with your feet on the desk : building relationships, breaking doen barriers, and delivering profits
by: FULLER
Published: (2011)

How to get to the top : business lessons learned at the dinner table
by: FOX
Published: (2007)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

How to click with everyone every time
by: RICH
Published: (2004)

The winner's attitude : change how you deal with difficult people and get the best out of any situation
by: GEE
Published: (2006)

Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001)

Reorganize for resilience : putting customers at the center of your business
by: GULATI
Published: (2009)

Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
by: WELLINGTON
Published: (1995)

The seven deadly skills of competing
by: ESSINGER
Published: (1999)

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)