Performance evaluation : proven approaches for improving program and organizational performance - GUERRA-Lopez (San Francisco: : Jossey-Bass, 2008)
This book is a hand-on text for practitioners, researchers, educators, and student in how to use scientifically-based evaluation that are both rigorous and flexible. Its offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.
Keywords: Employees-Rating of; Organizational effectiveness; Performance standards