How to tell anyone anything : breakthrough techniques for handling difficult conversation at work - GALLAGHER (New York : American Management Association, 2009)
This book gives you a unique method for delivering constructive, positive messages that will create real changes in behavior and performance. Drawing from the latest in psychology on how best to connect with others, this book shows you step by step how to get your message across successfully while keeping feelings and relationships intact. Complete with helpful examples, this book reveals the painless new approach to coimmunication we can all use to make our most challenging conversations both productive and stress-free.
Keywords: Business communication; Conflict management; Conversation; Interpersonal communication