Simulation of smart interactive voice response system for call centre using voice XML
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Shah Alam :
Universiti Teknologi Mara ,
2008
|
| Subjects: |
| Item Description: | Thesis (Bac of science information technology)- UITM, 2008 |
|---|---|
| Physical Description: | ix, 78p.: : ill.; ; 30cm. |