Perception of total quality management(TQM) implement in the public sector : A case study of the inleand revenue board(IRB) of Malaysia
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| Format: | Book |
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Kuala Lumpur :
Universiti Malaya ,
1996/1997
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| Item Description: | Thesis (Master of public administration)- UM,1996/1997 |
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| Physical Description: | xii, 176p.: : ill.; ; 30cm. |