Reorganize for resilience : putting customers at the center of your business

Reorganize for resilience : putting customers at the center of your business

Bibliographic Details
Main Author:	GULATI
Format:	Book
Published:	Boston, Mass : Harvard Business Press , 2009
Subjects:	Customer relations Customer services Organizational change

Similar Items

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)

The seven deadly skills of competing
by: ESSINGER
Published: (1999)

Pengurusan khidmat pelanggan : petua & teknik
by: RAHMAT Ismail
Published: (2002)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

The winner's attitude : change how you deal with difficult people and get the best out of any situation
by: GEE
Published: (2006)

What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service
by: GAL
Published: (2008)

Service strategy : management moves for customer results
by: HOROVITZ
Published: (2000)

Integrity service : treat your customers right, watch your business grow
by: WILLINGHAM
Published: (2005)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
by: Mitchell
Published: (2014)

Are your customer being served? : how to boost profit by delivering exceptional customer sevice
by: ROWSON
Published: (2007)

COMMAND performance : the art of delivering quality service
Published: (1994)

Why customers come back : how to create lasting customer loyalty
by: LAWFER
Published: (2004)

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
by: BRINKMAN
Published: (2006)

Emotional value : creating strong bonds with your customers
by: BARLOW
Published: (2000)

Increasing customer loyalty : Review
by: HARVARD Business Review
Published: (2011)

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
by: SOUDAGAR
Published: (2012)

Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)

The customer service workbook
by: LAKE
Published: (2002)

The world of customer service
by: ODGERS
Published: (2004)

Positively outrageous service : how to delight and astound your customers and win them for life
by: GROSS
Published: (2004)

Customer Service : apractical approach
by: HARRIS
Published: (2007)

Managing effectively : customer service,continuous improvement,innovation and change
by: SAVILLE
Published: (2002)

Customer service : a practical approach
by: HARRIS
Published: (2003)

Kaizen strategeis for customer care : how to create a powerful customer-care program and make it work
by: WELLINGTON
Published: (1995)

Leardership and the customer revolution
by: HEIL
Published: (1994)

BE our guest : perfecting the art of customer service
Published: (2001)

Quality customer service for front line staff
by: MARTIN
Published: (1994)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
by: INGHILLERI
Published: (2010)

The customer rules : the 14 indispensable, irrefutable qualities of the greatest service companies in the world
by: BEEMER
Published: (2009)

Just say yes! : extreme customer service....How to give it! How to get it!
by: NULMAN
Published: (2000)

Secrets of customer relationship management : it's all about how you make them feel
by: BARNES
Published: (2001)

Return on customer : creating maximum value from your scarcest resource
by: PEPPERS
Published: (2005)