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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000028670 |
| 005 |
20110705.0 |
| 008 |
110602s2011 |
| 020 |
0 |
0 |
|a 9781422162521
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| 040 |
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|a JPA
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| 082 |
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|a 658.8343
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| 090 |
0 |
0 |
|a 658.8343
|b HAR
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| 100 |
0 |
0 |
|a HARVARD Business Review
|
| 245 |
0 |
0 |
|a Increasing customer loyalty :
|b Review
|c Harvard Business Review
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| 260 |
0 |
0 |
|a Boston :
|b Harvard Business Review ,
|c 2011
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| 300 |
|
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|a 221p,: ;
|c 21cm.
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| 504 |
0 |
0 |
|a If you need the best practices and ideas for making your customers loyal and profitable but don't have time to find them this book will help you turn angry customers into loyal advocates, get more people to recommend you and boost customers satisfaction by satisfying your employees.
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| 650 |
0 |
0 |
|a Customer loyalty
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| 650 |
0 |
0 |
|a Customer relations
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| 745 |
0 |
0 |
|a Increasing customer loyalty
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| 999 |
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|a B000013845
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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