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|a JPA
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|a 658.812
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|a 658.812
|b BAR
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|a BARWISE
|h Patrick
|
| 245 |
0 |
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|a Beyond the familiar :
|b long-term growth through customer focus and innovation
|c by Patrick Barwise and Seâan Meehan.
|
| 260 |
0 |
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|a Hoboken, N.J :
|b Jossey-Bass/Wiley ,
|c 2011
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| 300 |
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|a x, 174 p.: :
|b ill.; ;
|c 24cm.
|
| 504 |
0 |
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|a This book offers a practical framework to help companies achieve long-term organic profit growth. It focuses on actionable customer insights flowing freely through the business and ultimately leading to consistenly great customer solutions and experiences and a strong brand. It gives specific advice and examples on how to offer and communicate a clear, relevant cumtomer promise and build customer trust by reliably delivering that promise
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| 650 |
0 |
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|a Customer services
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| 650 |
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|a Success in business
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| 700 |
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|a Meehan
|h Seâan
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| 745 |
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|a Beyond the familiar : long-term growth through customer focus and innovation
|
| 999 |
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|a B000013979
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
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