Beyond the familiar : long-term growth through customer focus and innovation

Beyond the familiar : long-term growth through customer focus and innovation

Bibliographic Details
Main Author:	BARWISE
Other Authors:	Meehan
Format:	Book
Published:	Hoboken, N.J : Jossey-Bass/Wiley , 2011
Subjects:	Customer services Success in business

Similar Items

Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)

Customer care : how to create an effective customer focus
by: COOK
Published: (2000)

Beyond world class : building character, relationships and profits
by: ROSS
Published: (2002)

The customer-centered enterprise : how IBM and other world class companies achieve extraordinary results by putting customers first
by: THOMPSON
Published: (2000)

Customer mania! : it's never to late to build a customer focused company
by: BLANCHARD
Published: (2004)

The innovator's dilemma : when new technologies cause great firms to fail
by: Christensen
Published: (2013)

The innovator's solution
by: Christensen
Published: (2013)

The future of competition : co-creating unique value with customer
by: PRAHALAD
Published: (2004)

The customer service workbook
by: LAKE
Published: (2002)

The world of customer service
by: ODGERS
Published: (2004)

Customer Service : apractical approach
by: HARRIS
Published: (2007)

Are your customer being served? : how to boost profit by delivering exceptional customer sevice
by: ROWSON
Published: (2007)

Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers
by: BRINKMAN
Published: (2006)

Customer service : a practical approach
by: HARRIS
Published: (2003)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

BE our guest : perfecting the art of customer service
Published: (2001)

Quality customer service for front line staff
by: MARTIN
Published: (1994)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

Customer-focused quality : what to do on monday morning
by: HINTON
Published: (1994)

Emotional value : creating strong bonds with your customers
by: BARLOW
Published: (2000)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

Dealing with demanding customers : how to turn complaints into opportunities
by: MARTIN
Published: (1994)

Just say yes! : extreme customer service....How to give it! How to get it!
by: NULMAN
Published: (2000)

Integrity service : treat your customers right, watch your business grow
by: WILLINGHAM
Published: (2005)

Super service : seven keys to delivering great customer service
by: GEE
Published: (1999)

Positively outrageous service : how to delight and astound your customers and win them for life
by: GROSS
Published: (2004)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

The innovators solution
by: CHRISTENSEN
Published: (2003)

Managing quality customer service
by: MARTIN

Total access : giving customers what they want in an anytime, anywhere world
by: MCKENNA
Published: (2002)

Keeping the edge : giving customes the service they demand
by: SCHAAF
Published: (1995)

Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
by: INGHILLERI
Published: (2010)

What to say to a porcupine : 20 humorous tales that get to the heart of Great Customer Service
by: GAL
Published: (2008)

KEEPING customers
Published: (1993)

Branded customer service : the new competitive edge
by: Barlow
Published: (2004)

Reorganize for resilience : putting customers at the center of your business
by: GULATI
Published: (2009)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

Beyond the summit : setting and surpassing extraordinary business goals
by: SKINNER
Published: (2003)

The real heroes of business and not a ceo among them
by: FROMM
Published: (1994)

Why service stinks...and exactly whay to do about it!
by: GROSS
Published: (2004)