Resolving conflicts at work : ten strategies for everyone on the job - CLOKE; Goldsmith, Joan, 1941 (San Francisco : Jossey-Bass, 2011)
Resolving Conflict at work is the updated and completely revised edition of the classic text written for everyone who wants to prevent and resolve conflicts, miscommunications, and misunderstandings. The book contains many practical techniques for revealing how the inevitable disputes and divisions that arise in the workplace are acctually apportunities for greater creativity, productivity, enhanced morale, and personal growth.
Keywords: Conflict management; Interpersonal relations; Personnel management -- Psychological aspects; Psychology, Industrial