Touchpoints : creating powerful leadership connections in the smallest of moments - CONANT (San Francisco, CA : Jossey-Bass, 2011)
Leadership is tough. You must hit your marks-despite back-to-back meetings, endless emails, and chance encounters in hallway. Most leaders feel that these inevitable demands keep them from doing their 'real work." But in this groundbreaking book, autors Douglas Conant and Mette Norgaard argue that these interactions are overlooked opportunities to expand your influence and deliver measurably better result. touchpoints speakes to the theory and craft to leadership by promoting a rational, authenic, active and wise apporach. with greater skill and energy, you can start transforming otherwise ordinary interactions into powerful leadership moments - one touchpoints at a time
Keywords: Leadership