Knowledge works : the handbook of practical ways to identify and solve common organizational problems for better performance - WINKELEN; Jane McKenzie (New York : Wiley, 2011)
Knowledge works is a handbook full of ideas to help you draw on people's knowledge to keep ideas fresh, reduce waste, and build competence and capability. You can either dip into it according to your needs, or work through it in a more systematic way to create a plan to improve your organization's performance. "knowledge work is a very practical book that provides proven solutions for important knowledge-related problems in organizations. A must-read for all managers of knowledge-intensive organizations."
Keywords: Knowledge management; Organizational learning; Problem solving