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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000029277 |
| 005 |
20111125.0 |
| 008 |
111125s2005 |
| 090 |
0 |
0 |
|a D658.562
|b MAZ
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| 100 |
1 |
0 |
|a MAZRINA Binti Mohamed Ibramsah
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| 245 |
1 |
0 |
|a Relationship between service quality and customer satisfaction :
|b A case study at national productivity corporation (NPC)
|c Mazrina Binti Mohamed Ibramsah
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| 260 |
0 |
0 |
|a Sintok :
|b Universiti Utara Malaysia ,
|c 2005
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| 300 |
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|a xi,108p. :
|b ill. ;
|c 29cm.
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| 502 |
0 |
0 |
|a Thesis(Master of Science (Management)--Universiti Utara Malaysia,2005
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| 610 |
2 |
0 |
|a Universiti Utara Malaysia
|x Dissertations
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| 650 |
0 |
0 |
|a Industrial management
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| 650 |
0 |
0 |
|a Quality control
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| 650 |
0 |
0 |
|a Service quality
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| 999 |
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|a D000006683
|b THESIS AND DISSERTATIONS
|c OPEN SHELF
|e Default branch
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