Relationship between service quality and customer satisfaction : A case study at national productivity corporation (NPC)

Relationship between service quality and customer satisfaction : A case study at national productivity corporation (NPC)

Bibliographic Details
Main Author:	MAZRINA Binti Mohamed Ibramsah
Format:	Thesis Book
Published:	Sintok : Universiti Utara Malaysia , 2005
Subjects:	Universiti Utara Malaysia > Dissertations Industrial management Quality control Service quality

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