An integrated approach to improve customer service a study of operational consiperations in customer service department

An integrated approach to improve customer service a study of operational consiperations in customer service department

Bibliographic Details
Main Author:	IDZATUL Farahana Binti Ithnin
Format:	Book
Published:	Melaka : Universiti Teknologi Malaysia , 2008
Subjects:	Universiti > Dissertations Dissertation, thesis, etc

Similar Items

Customer Service : apractical approach
by: HARRIS
Published: (2007)

Customer service : a practical approach
by: HARRIS
Published: (2003)

The customer service workbook
by: LAKE
Published: (2002)

The world of customer service
by: ODGERS
Published: (2004)

Beyond customer service : keeping customers for life
by: GERSON
Published: (1992)

The study on customer satisfaction on information technology implementation ai royal malaysian customer
by: NAJMI b Mohd Radzi
Published: (2007)

Customer perception and expectation service quality at Immigration Department of Johor [Thesis]
by: Thelagavathy Naidu Ramasamy
Published: (2012)

Customer service and support : implementing effective strategies
by: ARMISTEAD
Published: (1993)

Branded customer service : the new competitive edge
by: Barlow
Published: (2004)

Managing quality customer service
by: MARTIN

The customer service activity book : 50 activities for inspiring exceptional service
by: DOANE
Published: (2005)

The handbook of world class customer service
by: COLEMAN
Published: (2000)

Award winning customer service : 101 ways to guarantee great performance
by: EVENSON
Published: (2007)

Integrity service : treat your customers right, watch your business grow
by: WILLINGHAM
Published: (2005)

Quality customer service for front line staff
by: MARTIN
Published: (1994)

The complete idiot's guide to great customer service
by: KARR
Published: (1997)

Customs reformation and moderrization the traders responsibilities and consequences
by: SUHAIMI Bin Yusoff
Published: (2009)

Service quality, customer satisfaction and loyalty in automotive after sales service in Malaysia [Thesis]
by: Pathmanathan Rajoo
Published: (2018)

Relationship between service quality and customer satisfaction : A case study at national productivity corporation (NPC)
by: MAZRINA Binti Mohamed Ibramsah
Published: (2005)

Applying sun Tzu's art of war in customer service
by: KHOO Kheng-Hor
Published: (2002)

Demographic factors as predictors to pass the competency level assessment (PTK) - A study in the royal Malaysia customs
by: SHARIFAH Rozita Binti Syed Fathil

Sistem maklumat dokumen customs co-operation council
by: BADARUDDIN bin Mohamed Rafik
Published: (1992)

Passenger's perspective of KTM commuter service : An ordered probabilistic and modeling approach
by: ISALFI Bin Jahro
Published: (2008)

Job Motivation in Royal Malaysia Customs Department [Thesis]
by: Mohd Nor Kidahus bin Mustafa
Published: (2016)

Service quality of the public transports : case study Lembah Bujang Area
by: MOHAMED Fajil Bin Abdul Batau
Published: (2009)

Managing customer value : creating quality and service that customers can see
by: GALE
Published: (1994)

Adopting and measuring customer service (SQ) in Islamic Banking : a case study in Bank Islam Malaysia Berhad
by: SHAHRIL Shafie
Published: (2003)

Customer care : how to improve competitiveness, staff motivation and profitability in today's service driven organization
by: COOK
Published: (1997)

A study od adult customer satisfaction at outpatient department hospital Kangar,Perlis
by: ABD SHUKOR bin Abd.Hamid
Published: (1994)

A study on the operational performance of ERL from passenger perspective
by: SITI Mariah Binti Sawai
Published: (2008)

Measuring service quality performace towards customer's satisfaction at National Library of Malaysia [Thesis]
by: Zalina bt Abdul Rahim
Published: (2012)

The mediating effect of waiting time on the relationship between service quality and customer satisfaction [Thesis]
by: Alim Impira
Published: (2012)

Managing to keep the customer : how to achieve and mantain superior customer service throughout the organization
by: DESATRICK
Published: (1993)

Customer retention : A case study of LPPKN clinics [Thesis]
by: Rajen Sellamuthu
Published: (2013)

The customer rules : the 14 indispensable, irrefutable qualities of the greatest service companies in the world
by: BEEMER
Published: (2009)

Customer experience management : a revolutionary approach to connecting with your customers
by: SCHMITT
Published: (2003)

Improvement and development in public service
by: AHMAD Sarji bin Abdul Hamid
Published: (1993)

Influence of ethnic groups on service quality and customer satisfaction- the case of inland revenue board Malaysia
Published: (2003)

Security in Facilities Management: Perceptions of Customers Toward Security Services and Auxiliary Police in The Shopping Centres [Thesis]
by: Mohd Nasrul bin Asri

KEEPING customers
Published: (1993)