Innovative performance support : strategies and practices for learning in the workflow - GOTTFREDSON; Mosher, Bob (New York : McGraw-Hill, 2011)
Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices-ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide helps you implement the right PS strategy for your team. Conrad Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.
Keywords: Employees Training of; Performance technology