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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000029981 |
| 005 |
20130221.0 |
| 008 |
130221s2012 |
| 020 |
0 |
0 |
|a 9780071786973
|
| 040 |
|
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|a JPA
|
| 082 |
|
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|a 658.812
|
| 090 |
0 |
0 |
|a 658.812
|b SOU
|
| 100 |
0 |
0 |
|a SOUDAGAR
|h Reza
|
| 245 |
0 |
0 |
|a The customer experience edge :
|b technology and techniques for delivering an enduring, profitable and positive experience to your customers
|c by Reza Soudagar, Vinay Iyer, Volker Hildebrand.
|
| 260 |
0 |
0 |
|a New York :
|b McGraw-Hill ,
|c 2012
|
| 300 |
|
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|a xxvi, 292 p.: :
|b ill.; ;
|c 24cm.
|
| 650 |
0 |
0 |
|a Consumer satisfaction.
|
| 650 |
0 |
0 |
|a Customer relations Management
|
| 650 |
0 |
0 |
|a Customer services Technological innovations.
|
| 700 |
0 |
0 |
|a Hildebrand, Volker G.
|
| 700 |
0 |
0 |
|a Lyer, Vinay
|
| 999 |
|
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|a B000014753
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|