The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers

Bibliographic Details
Main Author:	SOUDAGAR
Other Authors:	Hildebrand, Volker G., Lyer, Vinay
Format:	Book
Published:	New York : McGraw-Hill , 2012
Subjects:	Consumer satisfaction. Customer relations Management Customer services Technological innovations.

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