The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world Fred Reichheld with Rob Markey.

The ultimate question 2.0 : how net promoter companies thrive in a customer-driven world

Bibliographic Details
Main Author: Reichheld
Published: Boston, Mass.: Boston, Mass.: Harvard Business Press, 2011. 2011.
Subjects:
Leadership
Customer relations
Success in business
Employee motivation
Employee loyalty
Customer loyalty
Description
Physical Description:xi, 290 p.; 24 cm..
ISBN:9781422173350

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