APA (7th ed.) Citation

Williams. (2014). Connected CRM: Implementing a big-data-driven, customer-centric business strategy. John Wiley & Sons, Inc..

Chicago Style (17th ed.) Citation

Williams. Connected CRM: Implementing a Big-data-driven, Customer-centric Business Strategy. Hoboken, New Jersey: John Wiley & Sons, Inc., 2014.

MLA (9th ed.) Citation

Williams. Connected CRM: Implementing a Big-data-driven, Customer-centric Business Strategy. John Wiley & Sons, Inc., 2014.

Warning: These citations may not always be 100% accurate.