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| LEADER |
00000cam a2200000 7i4500 |
| 001 |
0000030464 |
| 005 |
20160112.0 |
| 008 |
160112s2015 |
| 020 |
0 |
0 |
|a 9781119028659 ,
|c RM99.75
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| 040 |
|
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|a JPA
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| 082 |
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|a 658.812
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| 090 |
0 |
0 |
|a 658.812
|b LOE
|
| 100 |
0 |
0 |
|a Loeffler
|h Bruce
|
| 245 |
1 |
4 |
|a The experience :
|b the 5 principles of Disney service and relationship excellence
|c Bruce Loeffler and Brian T. Church
|
| 260 |
0 |
0 |
|a Hoboken, New Jersey :
|b Wiley ,
|c 2015
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| 300 |
|
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|a ix, 294 pages :
|b illustrations ;
|c 24 cm.
|
| 500 |
0 |
0 |
|a Includes index
|
| 650 |
0 |
0 |
|a Career development
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| 650 |
0 |
0 |
|a Consumer satisfaction
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| 650 |
0 |
0 |
|a Customer relations
|
| 650 |
0 |
0 |
|a Customer services
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| 999 |
|
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|a B000014918
|b MONOGRAPH
|c OPEN SHELF
|e Default branch
|