Service quality, customer satisfaction and loyalty in automotive after sales service in Malaysia [Thesis]
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| Format: | Thesis Book |
| Published: |
Kuala Lumpur :
Faculty of Business and accountancy, Universiti Malaya ,
2018
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| Online Access: | http://ilmu.jpa.gov.my/document/0000031034.pdf |
| Item Description: | Thesis |
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| Physical Description: | ix,101 pages ; 30 cm. |