Relationship building An analysis of public diplomacy approach in the public complaints management[Thesis]
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Selangor
Selangor Faculty of Communication & Media Studies,Universiti Teknologi Mara 2013
2013
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| Online Access: | http://ilmu.jpa.gov.my/document/0000031352.pdf |
| Item Description: | Thesis |
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| Physical Description: | xi,90 pages 30cm |