Relationship building : An analysis of public diplomacy approach in the public complaints management[Thesis]
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| Format: | Thesis Book |
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Selangor :
Faculty of Communication & Media Studies,Universiti Teknologi Mara ,
2013
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| Online Access: | http://ilmu.jpa.gov.my/document/0000031352.pdf |
| Item Description: | Thesis |
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| Physical Description: | xi,90 pages : 30cm |