Customer perception and expectation service quality at Immigration Department of Johor [Thesis]
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| Format: | Thesis Book |
| Published: |
Johor :
Faculty of International Business School,Universiti Teknologi Malaysia ,
2012
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| Online Access: | http://ilmu.jpa.gov.my/document/0000031856.pdf |
| Item Description: | Thesis |
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| Physical Description: | xvii,105 pages : 30cm |