Customer perception and expectation service quality at Immigration Department of Johor [Thesis]

Customer perception and expectation service quality at Immigration Department of Johor [Thesis]

Bibliographic Details
Main Author:	Thelagavathy Naidu Ramasamy
Format:	Thesis Book
Published:	Johor : Faculty of International Business School,Universiti Teknologi Malaysia , 2012
Subjects:	Universiti Teknologi Malaysia > Dissertations
Online Access:	http://ilmu.jpa.gov.my/document/0000031856.pdf

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