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  1. 1
    Inside teams : how 20 world class organizations are winning through teamwork Richard S.Wellins, William C.Byham, George R.Dixon.
    by WELLINS
    Published San Francisco: Jossey-Bass, 1994.
  2. 2
    The manager's guide to benchmarking : essential skills for the new competitive-cooperative economy Jerome P.Finnigan..
    by FINNIGAN
    Published San Francisco: Jossey-Bass, 1996.
  3. 3
    Benchmarking strategies a tool for profit improvement Rob Reider
    by REIDER
    Published New York John Wiley 1999