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  1. 1
    Kepuasan pelanggan dan hubungannya dengan kualiti perkhidmatan satu kajian di Istana Budaya Kuala Lumpur Alexander Anak Wong
    by ALEXANDER Anak Wong
    Published Sintok Universiti Utara Malaysia 2004
  2. 2
    Mengukur kualiti perkhidmatan perbandaran menggunakan skala servqual satu kajian di Majlis Perbandaran Shah Alam (MPSA), Shah Alam, Selangor Lim An Tong
    by LIM An Tong
    Published Bangi Universiti Kebangsaan Malaysia 1998