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  1. 1
    Dealing with customer complaints Tom Williams.
    by WILLIAMS
    Published Aldershot: Gower, 1996.
  2. 2
    Mengendali aduan pelanggan menukar cabaran kepada peluang Jennifer Denham; penterjemah Mohd Rizal Saidin
    by DENHAM
    Published KL Prentice Hall 2003